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The Tech DeputiesThe Book Updates

Operational System Architecture ("The Playbook")
00 Strategy & Rollout
01 Management & Leadership
02 Marketing
03 Sales
04 Fulfillment & Production
05 Content Engine
06 Administration
07 Accounting & Cash Flow
08 People Management
09 Support Operations
System Audit Report
Operational Planning Knowledge Base
Next Steps & Session Log

09 Support Operations

09 Support Operations

Agent Ticket Workflows
Escalation and Exception Handling
Feedback Loops to Content Engine
Knowledge Base Usage Guide
Support Ops Overview
System 09: Support Ops

Role Definitions & Career Paths

System 9: Support Operations

Systems

Strategy
Management
Administration
Content Engine

Growth

Marketing
Sales
Fulfillment

Support

Support Ops
Accounting
People
All Updates

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