Operational Planning Knowledge Base
This is the central index for The Tech Deputies Operational Operating System.
00 Strategy & Rollout
- 90 Day Execution Roadmap
- Business Model Overview
- Phased Rollout Plan
- Rollout Plan
- Systems Map
- Vision and Mission
01 Management & Leadership
- Decision Making Framework
- Internal Reporting Structure
- KPI and OKR System
- Management System Overview
- System 01: Management & Leadership
- Weekly & Monthly Operating Rhythm
02 Marketing
- Brand Identity & Voice
- Content Marketing Pipeline
- Course Promotion Strategy
- CRM Integration (Marketing)
- Lead Generation Workflows
- Marketing System Overview
- System 02: Marketing
03 Sales
- Course Proposal Template
- HubSpot Pipeline Design
- Pricing and Packaging
- Sales Qualification Process
- Sales Script: Course Intro
- Sales Scripts and Proposals
- Sales System Overview
- System 03: Sales
04 Fulfillment & Production
- Fulfillment System Overview
- LMS Infrastructure Strategy
- Project Delivery Workflows
- SLA and Quality Control
- System 04: Fulfillment
- Tech Support Ticket Lifecycle
05 Content Engine
- Content Engine Overview
- Course Launch Checklist
- Course Modularization Model
- Knowledge Normalization and Tagging
- PPT to Knowledge Workflow
- Publishing and Distribution Pipeline
- SOP: Initial Course Build (Thinkific)
- System 05: Content Engine
- Template: Course Product
- Versioning and Content Maintenance
06 Administration
- Administration System Overview
- Data Governance and Policies
- Document and Course Catalogs
- IT and Access Control
- Knowledge Management Architecture
- Master Template Catalog
- System 06: Administration
- Tech Stack Provisioning Guide
07 Accounting & Cash Flow
- Accounting System Overview
- Cash Flow Tracking
- Financial Reporting Cadence
- Invoicing and Subscriptions
- System 07: Accounting
08 People Management
- Contractor Management SOP
- Employee Handbook Outline
- Hiring and Onboarding
- Offboarding and Knowledge Retention
- People System Overview
- Performance and Reviews
- Role Definitions and Career Paths
- System 08: People
09 Support Operations
- Agent Ticket Workflows
- Escalation and Exception Handling
- Feedback Loops to Content Engine
- Knowledge Base Usage Guide
- Support Ops Overview
- System 09: Support Ops